Role Orientation: Field Tech

1. Purpose of the Role

Field Techs / LENS Techs support the clinical team by providing hands-on services (like LENS neurofeedback or other protocols), gathering data, and helping clients engage in care ordered by NPs or clinicians.

2. Primary Duties

• Deliver LENS (and any other approved tech-level services) as ordered by NPs or supervising clinicians and according to protocols.
• Prepare treatment rooms and equipment; ensure cleanliness and proper function.
• Take and document basic data (e.g., vitals, standardized measures, session notes within template).
• Educate clients briefly about what to expect from tech-level services (within training).
• Coordinate scheduling, reminders, or follow-up related to tech services (within role).
• Document each session accurately in the EHR using the correct template.
• Communicate clinically relevant observations to the supervising NP/clinician.

3. Key Systems & Tools

• EHR for documenting sessions
• LENS system and related hardware/software
• Other tools (e.g., RightEye, screening tools) if applicable
• Internal messaging systems for communication with NPs and therapists

4. Supervision & Chain of Command

• Clinical direction: NP / supervising clinician who orders protocols
• Operational oversight: site lead or COO
• Risk/safety escalation: supervising NP, Clinical Director, or immediate supervisor

You should have regular contact with your supervising NP/clinician to review protocols and client progress.

5. Scope & Boundaries

You can:

• Execute protocols as written and trained
• Observe and report client responses and concerns
• Provide basic, scripted education about the services you deliver

You must not:

• Change protocols on your own without NP/clinician direction
• Interpret results as diagnoses or make promises about outcomes
• Provide psychotherapy or medication advice

6. RHC & Behavioral Health Connection

• Many of the clients you work with will be RHC clients or referred by RHC providers.
• Your work often happens “incident to” an RHC visit or NP order.
• Your documentation supports the overall RHC encounter and clinical decision-making.

7. Success in This Role Looks Like

• Protocols are followed accurately and consistently.
• Rooms and equipment are clean, safe, and ready for use.
• Documentation is complete, clear, and on time.
• NPs and therapists trust your observations and communication.
• Clients feel informed, safe, and supported during tech-level services.